Company: Veloce Solutions Sdn. Bhd. (Company No. 201201039001 / 1023479-M)

Veloce Solutions Sdn. Bhd. (“Veloce Solutions”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, process, and protect your personal data when you visit our websites (www.veloce-solutions.com) utilize our logistics, warehousing, freight, and e-commerce fulfillment services, or otherwise interact with us.

By accessing our websites or engaging with our services, you consent to the processing of your personal data in accordance with this Privacy Policy.

1. Information We Collect
We may collect and process various types of personal and business data, including:

• Personal Identification Information: Full name, job title, company name, and corporate/personal identification details.
• Contact Details: Email address, telephone/mobile numbers, and physical business or residential addresses.
• Logistics & Shipment Data: Sender and recipient details, delivery addresses, tracking information, inventory/stock descriptions, and customs documentation necessary for freight and supply chain execution.
• Account & Technical Data: Username, password, API credentials, and configuration data when utilizing our client portals or staging environments.
• Digital & Technical Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform data collected through cookies and tracking technologies when visiting our websites.

 

2. How We Collect Your Data
We collect data through:

• Direct Interactions:When you fill out contact forms, request freight quotes, register for client portals, or communicate with our customer service team via email, phone, or chat.
• Automated Technologies: When you interact with our websites, we automatically collect technical data using cookies and similar tracking tools to enhance your browsing experience.
• Business Operations: When corporate clients provide shipping manifests, inventory records, or recipient delivery details to fulfill logistics, warehousing, and 3PL/4PL services.

3. Purpose of Processing Personal Data
We use the information collected for the following purposes:

• Service Delivery:To execute and manage our core services, including e-commerce fulfillment, warehousing, international hybrid solutions, air/ocean/land freight, and last-mile delivery.
• Account Management: To manage user accounts, authenticate access, and configure system integrations (such as WMS and API keys).
• Customer Support: To respond to inquiries, resolve issues, handle tracking inquiries, and provide updates regarding shipments.

• Business Communication: To send administrative notices, service updates, quotations, and operational alerts.

• Legal and Regulatory Compliance: To comply with applicable Malaysian laws, customs regulations, tax requirements, and legal obligations.

4. Disclosure of Personal Data
We maintain the confidentiality of your personal data. However, we may share your data with:

• Third-Party Service Providers:Sub-contractors, carriers, customs brokers, and last-mile delivery partners strictly necessary for executing transportation and fulfillment services.
• Technology & IT Partners: Hosting providers, software developers, and cloud infrastructure maintainers supporting our web platforms and backend systems.
• Legal Authorities: Law enforcement agencies, regulatory bodies, or government authorities when required by law or to protect our legal rights.

5. Data Security & Retention
We maintain the confidentiality of your personal data. However, we may share your data with:

• Security Measures:We implement robust administrative, technical, and physical security measures—including secure server hosting, encrypted data transfer, and role-based access controls—to safeguard your personal data against unauthorized access, loss, or misuse.
• Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and accounting requirements, or resolve business disputes.

6. Your Rights
Depending on applicable data protection laws (including the Malaysian PDPA), you have the right to:

• Access: Request access to a copy of the personal data we hold about you.
• Correction: Request correction or updating of inaccurate, incomplete, or outdated personal data.

• Withdrawal of Consent: Withdraw your consent for the processing of your personal data for marketing or specific operational purposes, subject to legal restrictions.

7. Cookies Policy
Our website uses cookies to distinguish you from other users, enhance navigation, and analyze web traffic. You can configure your browser to refuse cookies, though doing so may limit certain interactive features of our websites.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on our website with the revised “Last Updated” date.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Company Name:Veloce Solutions Sdn. Bhd. (Company No. 201201039001 / 1023479-M)
• Customer Service Hotline: +603-5626 0118
• Email: customerservice@veloce-solutions.com
• Working Hours: Monday — Friday: 9:00 AM — 5:30 PM